Your Privacy
Is Our Priority

Introduction

Storespine (“we,” “our,” or “us”) operates the storespine.com website and related services (collectively, the “Service”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

Information We Collect

Personal Information

When you register for an account or use our Service, we may collect:

• Name and contact information (email address, phone number)
• Billing information (payment card details, billing address)
• Account credentials (username, password)
• Business information (company name, website URL)
• Communication preferences

Usage Information

We automatically collect information about how you interact with our Service:

• Device information (IP address, browser type, operating system)
• Usage patterns (pages visited, features used, time spent)
• AI generation history and preferences
• Performance metrics and error logs
• Integration usage with third-party platforms

Third-Party Integration Data

When you connect third-party services, we may collect:

• API credentials and tokens (stored encrypted)
• Product catalogs and inventory data
• Order and transaction information
• Customer data from integrated platforms
• Analytics and performance data

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process transactions and manage your account
• Generate AI-powered website content and designs
• Synchronize data with your connected platforms
• Send administrative and promotional communications
• Respond to your comments, questions, and support requests
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our terms
• Develop new features and services

Data Security

We implement industry-standard security measures to protect your information:

• Encryption: All data is encrypted in transit using TLS 1.3 and at rest using AES-256
• Access Controls: Role-based access control and multi-factor authentication
• API Security: Secure API key management with automatic rotation
• Infrastructure: Secure cloud infrastructure with regular security audits
• Monitoring: 24/7 security monitoring and intrusion detection
• Compliance: Regular third-party security assessments and penetration testing
• Incident Response: Comprehensive incident response and data breach procedures

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but we continuously work to improve our security measures.

Third-Party Services

Our Service integrates with various third-party platforms. When you connect these services:

• We only access data necessary for the integration to function
• Your credentials are encrypted and stored securely
• We follow each platform's API terms and privacy requirements
• You can disconnect integrations at any time
• We do not sell or share your third-party data

Key third-party services we use include:

• Claude AI (Anthropic): For AI-powered content generation
• Stripe: For payment processing
• AWS: For cloud infrastructure and storage
• Cloudflare: For CDN and security services
• Various e-commerce platforms: For integration features

Data Retention

We retain your information only as long as necessary to provide our Service and fulfill the purposes outlined in this policy:

• Account Data: Retained while your account is active
• Generated Content: Retained according to your subscription plan
• Usage Analytics: Aggregated and anonymized after 90 days
• Communication Logs: Retained for 1 year for support purposes
• Financial Records: Retained as required by law (typically 7 years)
• Backup Data: Retained for 30 days after deletion

You can request deletion of your data at any time through your account settings or by contacting support.

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Receive your data in a machine-readable format
• Restriction: Limit how we process your data
• Objection: Object to certain processing activities
• Consent Withdrawal: Withdraw consent where applicable

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.

Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:

• Standard contractual clauses approved by regulatory authorities
• Data processing agreements with all service providers
• Compliance with applicable data protection laws
• Enhanced security measures for international transfers

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. For significant changes, we may also notify you via email or through a notice on our Service.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Support: [email protected]
• Address: Storespine Inc., Privacy Department
• Data Protection Officer: [email protected]

We aim to respond to all privacy-related inquiries within 48 hours.